Download e-book for iPad: Advances in Commercial Deployment of Spoken Dialog Systems by David Suendermann

By David Suendermann

ISBN-10: 1441996095

ISBN-13: 9781441996091

Advances in advertisement Deployment of Spoken conversation Systems covers the peculiarities of industrial deployments of spoken conversation platforms, from the instruments, criteria, and layout ideas to construct them, the infrastructure to set up them, concepts to observe, evaluation, and learn them, and, most significantly, potent recommendations to conform, song, and optimize them. The publication indicates to what quantity educational spoken conversation procedure learn converges with real-world functions. This educational and useful synergy should be leveraged to construct profitable and powerful spoken conversation purposes which are worthwhile while facing the dynamics of the ever-changing destiny user.

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Additional info for Advances in Commercial Deployment of Spoken Dialog Systems

Sample text

Confirmation. This determines whether an event was confirmed. With growing complexity of the interaction, performance metrics can be introduced to cover typical events whose frequency of occurrence is to be measured. , it is a binary classification task. Examples for this scenario are announcement contexts where callers are not supposed to say anything with the only exception of an agent request that some business policies require to be active at all time throughout an application. Here, it is sufficient to know the scope and the acceptance of an utterance to describe all possible events: • • • • When an in-scope utterance gets accepted it is called a True Accept (TA).

8) I need to change my billing address. (9) Pay bill by credit card. (10) Make arrangements on my bill. (11) Seasonal billing. (12) My bill. All of these responses map to a different class and are treated differently by the application in how it follows up with the caller or routes the call to a destination. 3 Speech Recognition and Understanding 23 Which box? 29% Is your box x? Is your box x? 76% Is your box x? 72% Is your box x? 02% Which box? 73% Is your box x? 08%) Is your box x? Fig. 5 The same as Fig.

Offer touchtone alternatives (recommendable in re-prompts): Please say account information, transfers and funds, or credit or debit card information. can be replaced by Please say account information or press 1, transfers and funds or press 2, or say credit or debit card information or press 3. 4 Dialog Management After covering the system components speech recognition and understanding, Fig. 1 points at the dialog manager as the next block. In Sect. 1, it was pointed out that it “host[s] the system logic[,] communicat[es] with arbitrary types of backend services [and] generates a response ...

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Advances in Commercial Deployment of Spoken Dialog Systems by David Suendermann


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